Thousands of Insiders reported getting stuck at the Windows logo screen after the post-install reboot for build 14342. Although nothing seems to be happening while the Windows logo freezes on the screen, the build is working in the background. Users should simply wait for about 40 minutes and allow the device to finish the install. For some users, this passive solution did not work and the phone did not complete the install. The second solution for them is to force the reboot. Workaround: although much longer than usual, waiting 30-40 minutes at the Windows logo screen allows the device proceeds as normal with data migration and finishing the install. If you hit this issue, please wait this extended time and allow the install to complete. It is also recommended to plug your device into a charger to help prevent excessive battery drain while the update process completes.
Hold the Power + Volume Down keys for 11 seconds The device will vibrate and reboot Allow the device to reboot Device should continue with installation If the device stops again at the Windows logo screen, leave the device connected to a charger and wait.
This workaround solves the issue, Insiders confirmed: The good news is that Microsoft guarantees this bug will not break your phone and patience will eventually solve everything. RELATED STORIES YOU NEED TO CHECK OUT:
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