Here’s the exact error message that appears on the screen: 4K is supported by your TV, but not at 60Hz. You won’t be able to upscale to 4K, but, depending on your TV, you may still be able to play some 4K and HDR content. To see what your TV supports, choose 4K TV details. This error message appears when your TV supports 4K but not at a 60 Hz refresh rate, meaning that you can play 4K content at other refresh rates. Unfortunately, your TV set won’t allow you to upscale games, movies and apps to 4K.
How to improve 4K quality on your Xbox One S
If your TV set doesn’t support 4K 60Hz, follow the steps listed below to make sure you enable the best possible 4K experience given your TV’s capabilities. RELATED STORIES YOU NEED TO CHECK OUT:
Here are the Xbox One S games that support HDR How to fix Xbox One S 4K and HDR issues Resident Evil 7 to get 1080p/60fps and HDR support on the Xbox One S
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